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Mouse clicks become unresponsive
Posted: Thu Sep 28, 2023 1:56 am
by BrendaB
We have a form where mouse clicking into the form fields stops responding. Appears frozen.
Reproduced in VintaSoft demo tool.
Steps to reproduce:
Mouse click rapidly into form field ~ 8-15 times.
Unable to attach form to this message.
Re: Mouse clicks become unresponsive
Posted: Mon Oct 02, 2023 11:59 am
by Alex
Hello,
Thank you for information.
We tried to reproduce the problem in VintaSoft PDF Editor Demo ("[SdkInstallPath]\VintaSoft\Imaging .NET v12.2\Bin\DotNet4\AnyCPU\PdfEditorDemo.exe") with PdfTextFields.pdf file ("[SdkInstallPath]\VintaSoft\Imaging .NET v12.2\TestFiles\PdfTextFields.pdf") and was not able to reproduce the problem.
Please send us a step-by-step guide that allows to reproduce the problem in any VintaSoft demo.
Best regards, Alexander
Re: Mouse clicks become unresponsive
Posted: Mon Oct 02, 2023 4:55 pm
by BrendaB
Please advise how to submit the form that this can easily be reproduced in.
Re: Mouse clicks become unresponsive
Posted: Mon Oct 02, 2023 5:13 pm
by Alex
If you want to send us a PDF document with interactive form, please send the PDF document in email message to address
support@vintasoft.com. Sent message will be automatically added to the VintaSoft User Portal at
https://myaccount.vintasoft.com.
If PDF file is large, please upload PDF file to any free upload service, for example Google Drive, and send us (to
support@vintasoft.com) URL for downloading the file. Please place file into ZIP-archive with strong password if PDF document contains sensitive data.
Best regards, Alexander